Programmer/Analyst: II (Intermediate)

This role offers a short-term contract employment opportunity.

• Support digital online applications that are custom-built banking solutions
• Participate with other developers in troubleshooting and identifying problems
• Provide technical support on various technical matters
• Manage customer impacting incidents, including assessing business impact, technical resolution engagement, and communications
• Research and fulfill on-demand requests by multiple business areas for all digital applications
• Provide incident and problem management support for all digital applications
• Work with digital development teams to document production issues and assist with validating and closing out any defects
• Update and manage runbooks and maintenance reference manuals on the support wiki site
• Provide level 1 & level 2 support for application and platform issues
• Respond to user requests and queries, escalating incidents to the appropriate interfacing support team or external teams as needed
• Update ticket resolution status and details in the ticket management systems. • Proficiency in programming languages such as Python and Java
• Experience with cloud technologies
• Familiarity with Agile methodology and frameworks
• Competence in CSS and defect management
• Strong customer service and communication skills
• Compliance and research abilities
• Ability to review and troubleshoot systems
• Knowledge of workstation support and production
• Experience working with vendors and managing websites
• Understanding of digital and metric reporting
• Ability to create and execute queries
• Familiarity with best practices in programming and analysis
• Experience with monitoring tools
• Proficiency with 'About Time' software or similar time management tools
• Demonstrable closing skills in a technical environment
• Ability to work effectively in a team and independently.