Patient Care Coordinator- Hybrid Role

Overview:

• Competitive Pay. Flexible hours. The ability to develop a schedule that gives you the work life balance you deserve. Make a difference and love doing it.
• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

Who We Are

If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

Responsibilities:

A day in the life:

• Manage schedules and cancellations of staff in designated state.
• Act as liaison between families and therapists when needed.
• Update respective excel sheets in system.
• Ensure the utilization of client hours and therapists’ availability.
• Work alongside recruiting department to ensure available hires.
• Strategic planning to grow state and maximize caseloads.
• Collaborate with other members of the management team to build and enhance internal strategies.
• Receive and respond to patient communications.
• Collect consents and ABA paperwork from patient’s families.
• Verify insurance eligibility and coverage details.
• Record all changes and communications to patients’ accounts, as necessary.
• Maintain efficient appointment scheduling, waitlist, registration, patient flow and discharge procedures to enhance patient satisfaction.
• Handling any/all clients issues with sensitivity and strict confidentiality.
• Other tasks as assigned.

Qualifications:

What You’ll Bring:

• 2 years of experience in a communication role
• 2 years of experience with and an exceptional understanding of management and strategies
• Strong time management and organizational skills
• Ability to work cross functionally
• Team player attitude and energetic
• A self-starter with strong organizational and follow up skills
• Knowledge of HIPPA regulations
• Must be proficient in Word, Excel, OneNote, and computer literate

Education:

• High School Diploma or Equivalent

Benefits:

What you will love most about Golden Steps ABA:

• Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we are intentional about creating connection.
• Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to creating a collaborative environment of shared ideas.
• Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our employees with unmatched opportunities for career advancement and professional development.
• Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our partner universities to work towards their individual career goals.
• Lucrative Referral Program - Our team is passionate about their work. What could be more enjoyable than bringing on your friends to share that excitement!
• Employee-Centric Organization - Our team members are at the heart of everything we do and every decision we make. We believe that a happy and engaged team provides premium therapy to our kiddos.
• Continuous Mentorship - We carefully choose our clinical leaders based on their dedication to being accessible, attentive, and purposeful with the RBT reams they lead.
• Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits, AND 401K with match.

This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.