Help Desk Analyst III

We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.

Responsibilities:

• Help in troubleshooting and resolving complex technical issues.
• Offer excellent customer service and communication to all users.
• Undertake configuration and troubleshooting of network systems.
• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.
• Maintain and manage Windows Server, Active Directory, and Office 365.
• Take charge of Deskside Support and Desktop Hardware.
• Perform advanced desktop support, networking, and system administration duties.
• Adhere to Configuration Management best practices.
• Continuously update and maintain accurate customer credit records.
• Efficiently process customer credit applications. • Minimum of 3 years of experience in a similar role
• Proficient in Citrix Technologies
• Extensive knowledge of Databases
• Familiarity with EO/IR systems
• Experience with Lotus Notes
• Proficiency in Microsoft software and applications
• Experience with Active Directory
• Strong understanding of Computer Hardware
• Experience in Configuration Management
• Capable of providing Deskside Support
• Knowledge of Desktop Hardware