Systems Administrator - Robert Half

We are offering a contract employment opportunity for a Systems Administrator in Jacksonville, Florida. This role will primarily involve managing and maintaining hardware systems, providing technical support to users, and ensuring the smooth operation of all IT-related aspects of the company.

Responsibilities:

• Oversee the onboarding process, including setting up hardware and provisioning for new users.
• Regularly monitor the ticket queue to promptly address and resolve user issues.
• Conduct hardware repairs as necessary, which may involve the physical handling of equipment.
• Provide support for various devices including laptops, desktops, and mobile devices (Samsung & iOS).
• Perform remote and physical troubleshooting
• Utilize ServiceNow for ticketing and other system administration tasks.
• Maintain professional and courteous interactions with all individuals in the company, from IT executives to mailroom staff.
• Demonstrate flexibility and the ability to multitask in a fast-paced environment.
• Support servers and manage systems involving MS Windows 10, Active Directory, and MS Office 365.
• Proficiency in MS Windows 10 is expected
• Must have experience with Active Directory
• Proficiency in MS Office 365 is required
• Must have experience in Mobile Device Support
• Management and maintenance of system updates and patches
• Ability to troubleshoot and resolve system issues quickly
• Strong communication skills for effectively explaining technical issues to non-technical team members
• Ability to create and maintain system documentation
• Must have a proactive approach to identify potential issues and solutions
• Experience in managing user accounts, including setting up, disabling, and removal
• Must have a good understanding of network protocols and firewall management
• Must be able to work independently and as part of a team
• Experience in backup and recovery software and methodologies
• Must have strong problem-solving skills and attention to detail
• A degree in Computer Science or a related field is preferred
• Relevant certifications in IT and Systems Administration will be an advantage
• Must be willing to be on-call outside of regular office hours when needed.