Sr. Customer Service Representative

We are offering a contract-to-permanent employment opportunity for a Product Specialist in the insurance industry, located in Overland Park, Kansas, United States. This role involves serving as a subject matter expert for life insurance products, interacting with customers, and collaborating with internal teams.

• Providing expert knowledge on life insurance products to both customers and internal teams.
• Engaging with potential and existing customers, explaining services or products offered to build their interest.
• Dispatching products, information packages, brochures, etc., to clients and other interested parties.
• Collaborating closely with underwriting, actuarial, compliance, and marketing teams to ensure seamless product implementation.
• Safeguarding all company and customer information, maintaining strict confidentiality.
• Ensuring compliance with all state and federal insurance regulations.
• Contributing to strategic planning and business growth initiatives.
• Utilizing CRM, Data Processing, and ERP - Enterprise Resource Planning skills to manage customer interactions and respond to inquiries.
• Handling inbound calls and administering claims as part of the role.
• Leveraging knowledge of basic life insurance and benefit functions in daily tasks.
• Demonstrated proficiency in CRM systems
• Strong skills in data processing
• Experience with Epic Software is preferred
• Familiarity with ERP - Enterprise Resource Planning
• Ability to handle answering inbound calls effectively
• Knowledge of benefit functions
• Experience in claim administration
• Basic understanding of life insurance policies