Desktop Support Engineer – VIP Support
Stefanini Group is hiring!
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The Premier team provides exceptional 24x7 support to C-level executives and their executive assistants. Our goal is to ensure seamless operation of end-user hardware and software by offering comprehensive services including installation, diagnosis, repair, maintenance, and upgrades.We are adept at handling a diverse range of technologies such as PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Our support extends across various platforms, including in-person assistance, phone, and email support, encompassing phone/remote support, desk-side support, break/fix solutions, move/add/change requests, AV support, and more.
Key Responsibilities:-
Respond promptly to user inquiries and support calls via email or phone.-
Escalate high-impact issues while retaining ownership until resolution.-
Offer application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.-
Provide technical solutions and guidance to users at all organizational levels.-
Build and install hardware in alignment with the lifecycle program.-
Manage inventory and asset tracking effectively.-
Coordinate with vendors and assist with other IT support tasks as needed.-
Contribute to project delivery and participate in disaster recovery planning and testing.-
Document technical support processes and share knowledge within the team.-
Be willing to travel occasionally, including providing travel support and managing high-risk travel situations.-
Be available for on-call duties and weekend support as required.-
Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.-Experience with aircraft and aviation hangar support is advantageous.