Ops Engineering Vendor Manager, Mechatronics & Sustainable Packaging (MSP) Customer Experience (CX) - Westborough
Amazon Westborough
In the Mechatronics & Sustainable Packaging Customer Experience(MSP CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession.
We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.
MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 2 pillars: (I) Deployment & Ramp-up (MSP CX-DR), and (II) Support (MSP CX-S).
The role is part of the MSP CX POR & Stakeholder Experience (PSX) team, and is responsible for managing vendor relationships with third party assemblers (3PA) and contract manufacturers.- BA/BS degree in Engineering or related STEM field. BA/BS in Business or Supply Chain with 10+ years of experience.
We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.
Are you enthusiastic about the latest advancements in Mechatronics & Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth? If you have a passion for making an impact on the future today, consider joining the Mechatronics & Sustainable Packaging Customer Experience Org.
We are looking for an experienced Engineer who will be focused on Vendor Management. The Ops Engineering Vendor Manager is responsible for scouting and qualifying new third party vendors, as well as managing and maintaining relationships with existing vendors.This role involves collaborating with internal stakeholders (Legal, Operations, Maintenance, Operations Engineering, Finance etc.), supporting Supply Chain/Legal in negotiating contracts, monitoring vendor performance, and resolving any technical issues that may impact our ability to deliver for our customers.
The Technical Vendor Manager will spearhead initiatives aimed at optimizing the performance of our vendor ecosystem, ensuring that our vendors consistently meet and exceed the performance standards set by our organization. Effective verbal and written communication is a key skill to generate alignment between MSP and vendor.This candidate requires strong attention to detail, technical understanding of Manufacturing & Assembly of Automation systems, analytical and abstract thinking, time management and organizational skills.
Key job responsibilities- You will develop strong relationships with new and existing vendors, cultivating strong partnerships and driving adherence to success criteria.
- This role requires development of vendor qualification protocols and contracts. You must be comfortable representing Amazon in meetings with senior executive teams from top selling partners.
- You will establish goals & strategic direction for the role within MSP CX, ensuring alignment with broader business goals and vision. This includes goals around cost reductions and improved quality and safety processes.
- You will establish and manage key performance indicators (KPIs) for vendor services, ensuring they meet or surpass customer satisfaction requirements. You will prepare and present reports on vendor performance, issues, and resolutions, establish mechanisms to onboard and maintain status of vendor into Amazon internal systems (e.g Avetta)
- You will develop business cases and request/manage Capital (budgets) ties to both in year projects and long-term vendor development partnerships.
- You will deep dive safety/quality/performance gaps, steering vendor performance through continuous improvement activities.
- You will work closely with technical leaders and program managers to compose and influence product improvement road-map according to vendor capabilities.
- You must demonstrate strong organizational, and leadership skills to facilitate effective, collaborative project meetings with vendors.
- Travel to Amazon & Vendor locations (Up to 75%) to i) actively engage with vendors, cultivating strong relationships and gaining firsthand insights into their operations and ii) incorporate customer feedback gathered during onsite visits into vendor management strategies.
About the team
The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer Insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction.MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 2 pillars: (I) Deployment & Ramp-up (MSP CX-DR), and (II) Support (MSP CX-S).
The role is part of the MSP CX POR & Stakeholder Experience (PSX) team, and is responsible for managing vendor relationships with third party assemblers (3PA) and contract manufacturers.- BA/BS degree in Engineering or related STEM field. BA/BS in Business or Supply Chain with 10+ years of experience.
- 7+ years of experience leading overall end-to-end project delivery including resources, CAPEX, schedule and vendor management.
- 5+ years experience with contract management and legal aspects related to vendor agreements.
- 5+ years in managing project portfolios, budgets and decentralized resources to execute project goals in a global environment
- 5+ years experience in Robotics, Automation, Distribution, Manufacturing, Logistics, and other warehouse environments.
- 5+ years experience tracking Capital (budget) documentation to ensure that all projects are delivered on time, within budget and meet the business KPI (Key Performance Indicators).- MBA/MS degree in Engineering or related STEM field. MS/MBA in Business or Supply Chain
- - 10+ years of experience with technical project portfolio management.
- - 7+ years experience working on developing and presenting vendor selection strategy to company leadership.
- - 7+ years working on infrastructures projects in Robotic, Automation, Construction, IT, MHE.
- - 7+ years of site launch experience deploying packaging and robotics automation in retail, distribution, logistics or similar industry.
- - 7+ years experience managing multiple vendors globally.
- Excellent business communication skills and the ability to communicate effectively with both technical and non-technical stakeholders.
- Proficiency in project management tools and software.
- - PMP Certification.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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