Customer Support Representative
Acara Solutions Cerritos
Are you a Customer Support Representative who is looking to join one of the top companies within the
Manufacturing
Cerritos, CA
This position is primarily responsible for assisting customers with any questions regarding client products and services, describing the product evaluation, and providing repair solutions-
Utilizing a Learning Management System (LMS) or Customer Relationship Management (CRM) system to access case-related information and respond to customer inquiries.-
Responsible for providing customer service, which involves keeping customers informed about the repair process and addressing any questions or concerns.-
Striving to provide an exceptional customer service experience, ensuring customer satisfaction.-
Keeping accurate records of customer interactions and communications, both for internal reference and to identify areas for improvement in customer satisfaction.-
Possessing a comprehensive understanding of client products and services, including the ability to explain technical issues in simple, easy-to-understand terms.-
Working quickly and efficiently to resolve customer issues within the specified time guidelines set by the client.-
Maintaining a calm and professional demeanor when dealing with challenging or angry customers.-
Being comfortable spending several hours per shift on the phone assisting customers.-
Collaborating effectively within a team environment to ensure a cohesive and efficient customer service operation.-
Manufacturing
Industry?
Are you looking to further your career and grow?
Do you have experience in Microsoft Office Suite- If you answered yes to those three questions, then apply today!
Acara Solutions is seeking highly qualified candidates to work ON-SITE
with our client inCerritos, CA
Interested?
Here's what you'd do:-This position is primarily responsible for assisting customers with any questions regarding client products and services, describing the product evaluation, and providing repair solutions-
Utilizing a Learning Management System (LMS) or Customer Relationship Management (CRM) system to access case-related information and respond to customer inquiries.-
Responsible for providing customer service, which involves keeping customers informed about the repair process and addressing any questions or concerns.-
Striving to provide an exceptional customer service experience, ensuring customer satisfaction.-
Keeping accurate records of customer interactions and communications, both for internal reference and to identify areas for improvement in customer satisfaction.-
Possessing a comprehensive understanding of client products and services, including the ability to explain technical issues in simple, easy-to-understand terms.-
Working quickly and efficiently to resolve customer issues within the specified time guidelines set by the client.-
Maintaining a calm and professional demeanor when dealing with challenging or angry customers.-
Being comfortable spending several hours per shift on the phone assisting customers.-
Collaborating effectively within a team environment to ensure a cohesive and efficient customer service operation.-
Being open to performing other job-related duties as assigned, which vary depending on the needs of the department or company.
Here's what you'll get:
Pay: $17.27 - $26.50 / hr.
Hours: 40
hrs/Week
Days and hours of work are Monday through Friday, and can range anywhere between 7:00 AM and 3:30 PM. Occasional evening and weekend work maybe required as duties demand.
Length: Contract (12 Months)
Sound like a good fit?
APPLY TODAY
About AcaraSolutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
RandstadCerritos (CA)
Job Description
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