[ref. a8299904] Shift Lead Luxury Blowout Bar Dfw
Summary
Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best.In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.
Job Summary
To be a successful Lead at Pressed Roots, you must have strong leadership skills and have
high emotional intelligence. Assistant studio managers at Pressed Roots work closely with their
managers to empower their team members, maintain a professional yet fun environment, while
providing high-quality customer service.
Roles & Responsibilities
Consistently greet clients and visitors with a positive, helpful attitude
Supervise, train and assist employees in partnership with the Studio Manager and
Training Department
Maintain proper inventory levels
Lead the Front Desk team and all the responsibilities within the team in partnership with
the managers
Manage all issues that arise from customers (complaints, grievances etc) in partnership
with the Managers
Coach and Report all issues that arise from staff
Be a shining example of well behavior and high performance at all times
Time & Attendance
Meeting performance goals
Maximize revenue
Support the managers in all tasks/duties
Daily recap email sent to management
Allow new hires to shadow you and provide feedback and guidance as needed
Able to contribute positively as part of a team, helping out with various tasks as required- including but not limited to: Helping stylists clean their tools in between appointments,
sweeping up stations, training new front desk staff employees in partnership with the
Studio Manager
Maintain the appearance of the studio
This includes but is not limited to cleaning blow dryer filters, trays, etc
Necessary Job Skills & Abilities
Emulate patience and amazing customer service - even amongst the most difficult of
customer scenarios
Positive attitude, energy at all times
Reliability
Ability to multitask and contribute in a fast paced environment
Have a basic understanding and knowledge of Google Workspace
Maintain salon - Including but not limited to: sweeping, cleaning, laundry, dishes, making
sure there are paper towels, toilet paper, etc.
Meet productivity standards
Contribute only positively to the culture/ environment
Uphold and model Pressed Roots Core Values
Follow all rules and policies detailed in the Pressed Roots Employee Handbook
Competency in learning booking system or software
Ability to lift at least 15 pounds
Full knowledge and practice of TDLR safety and cleanliness standards is a bonus but not required
Requirements
1 + years experience as a front desk coordinator at Pressed Roots or 1+ years in a training/mentorship or assistant manager role in a customer service-related field
3+ years in customer service or people relations
Consistent, professional dress, and manner
Excellent written and verbal communication skills
Good time management skills
Powerful leading skills and business orientation
Customer management skills
Strong organizational skills
Good communication and interpersonal skills
Essential Functions- Ability to stand for extended periods (up to 9 hours).
- Ability to perform repetitive tasks such as handling scheduling software or interacting with clients.
- Ability to lift and carry objects weighing up to 25 pounds.
- Ability to reach overhead to perform cleaning tasks.
- Ability to bend, stoop, and kneel to assist customers, and/or maintain Studio cleanliness.
Pressed Roots is committed to providing reasonable accommodations to qualified individuals with disabilities who can perform the essential functions of this job. If you need accommodation to perform these duties, please let us know.
Benefits- Hourly Pay From $17 to $19 Hourly, plus tip, commission, and bonus potential.
- Health Insurance
- Sick Pay
- Growth Opportunities
- Discounts and Services