Multifamily Director of Operations

Location: Stamford, CT

Ability to travel to Connecticut and New Jersey locations as needed

The primary function of this role is to provide operational management and oversight of our residential teams.

Duties and Responsibilities for the Director of Operations:

Operational Management:

• Develop and enforce policies to ensure consistent achievement of quality standards and operating objectives
• Ensure residential management team is on track and implementing business plans effectively
• Conduct market surveys and stay informed on relevant market trends
• Serve as interface between the asset management and property management teams
• Perform property site walks, file audits, and stale unit inspections to ensure company standards are being consistently achieved
• Oversee asset management processes and ensure timely completion of all deadlines
• Generate reporting on asset and portfolio performance to develop insights into opportunities for improvement
• Supervise leasing efforts, including setting protocols for lead follow-ups and ensuring compliance.
• Lead renewal efforts by monitoring timely offers, managing resident outreach, and reviewing renewal negotiations.
• Oversee collections processes, including coordinating with legal teams and monitoring eviction hearings.
• Create training modules to support continuous improvement across the team.
• Assist in creation and circulation of weekly, monthly, quarterly, and annual reporting

Financial Management:

• Develop, implement, and manage annual operating budgets, including capital expenditures.
• Monitor financial performance and identify actions to increase NOI.
• Regularly review revenue streams to maximize value and eliminate waste.
• Hold routine meetings with the corporate management team to discuss performance metrics.

Team Leadership:

• Establish an environment that promotes teamwork and cohesion across the portfolio.
• Provide clear feedback and hold team members accountable for results.
• Foster innovation by creatively executing strategies to drive value and efficiency.

Qualifications for the Director of Operations:

• Bachelor’s degree in business or related work experience
• 10+ years of previous property management experience in hospitality or multifamily rental industry
• 7+ years of supervisory experience leading teams
• Proven expertise in property lease-ups and managing newly constructed or renovated buildings
• Strong track record of meeting budgeted P&L objectives
• Excellent organizational skills and attention to detail
• Proven ability to establish and nurture strong, collaborative relationships with internal teams and external partners
• Ability to thrive in a dynamic, fast-paced environment
• Computer literacy, ability to comfortably navigate new technology and competency in MS Office Suite and AppFolio preferred

Benefits offered to the position of Director of Operations:

• Competitive Salary with Potential for Bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Housing Discount at BLT Properties

BLT is an equal opportunity employer

This job description is intended to provide an overview of the position and is not an exhaustive list of responsibilities, duties, or qualifications. The role may evolve, and additional tasks may be assigned as necessary to meet business needs.

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