Product Knowledge Specialist
Robert Half Bartlett
We are seeking a Product Knowledge Specialist to join our team in Bartlett, Illinois. This role involves overseeing the customer education process, developing content, creating support documentation, and collaborating with cross-functional teams to align training content with product updates and customer needs.
Responsibilities- Oversee the customer education process from onboarding to continuous learning
- Ensure educational programs, processes, and content materials are up-to-date, accessible, relevant, and effective for various customer segments
- Develop, design and maintain e-learning courses using various platforms
- Regularly update training materials to reflect product changes, partner platform changes, and customer feedback
- Develop and manage support documentation, including user guides, FAQs, and troubleshooting resources
- Collaborate with Product, Customer Support, and Sales teams to gather insights and align training content with product updates and customer needs
- Monitor and assess the effectiveness of training programs using relevant metrics and feedback
- Understand, educate and keep up-to-date our product as it relates to third party products
- Ensure all support materials are clear, concise, functional and easily accessible to customers
- Work closely with cross-functional teams to gather insights and align training content with product updates and customer needs • Minimum of 3 years of experience in a similar role as a Product Knowledge Specialist or related field
- Proven experience in conducting Education Sessions and Education management activities
- Proficiency in End User Training, including the creation and execution of comprehensive training programs
- Experience in creating, maintaining and updating Documentation related to product knowledge and training materials
- Ability to develop and implement Learning and development strategies tailored to the needs of the organization
- Experience in providing Educational Assistance to team members and stakeholders
- Proven track record in Process Improvement, with a focus on enhancing product knowledge and training efficiency
- Proficient in Instructional Design and Instructional Systems Design, with the ability to create engaging and effective learning materials
- Experience in creating and utilizing Instructional Material in various formats, including print, digital and multimedia
- Ability to create Instructional Videos to enhance understanding and retention of product knowledge
- Must be able to work in a team environment and collaborate effectively with various internal and external stakeholders
- Strong communication and presentation skills, with the ability to convey complex product knowledge in an understandable and engaging manner
- Proven problem-solving skills, with the ability to identify and address gaps in product knowledge and training.
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