Help Desk Analyst II

The workplace is a dynamic and collaborative environment that fosters teamwork and innovative problem-solving.

Responsibilities:

• Provide technical support and troubleshooting for Active Directory, VoIP, SharePoint, and Excel.
• Assist in Android Development and work with Cisco and Citrix Technologies to ensure smooth operations.
• Manage and maintain the EO/IR system effectively.
• Handle customer queries and resolve issues promptly, ensuring high levels of customer satisfaction.
• Monitor and maintain computer hardware and configuration management systems.
• Deploy and implement new software and hardware solutions as required.
• Maintain accurate customer credit records and process customer credit applications efficiently.
• Work with Apple devices and ensure their seamless integration into the existing IT infrastructure.
• Contribute to the maintenance and improvement of the company's database systems.
• Collaborate with other team members to ensure the successful implementation of IT projects. • Minimum of 1 year experience in a similar role or relevant field
• Proficiency in Android Development
• Working knowledge of Cisco Technologies
• Familiarity with Citrix Technologies
• Experience with Database handling
• Understanding of EO/IR systems
• Skilled in Active Directory management
• Ability to work with Apple Devices
• Knowledge of Computer Hardware
• Experience in Configuration Management
• Prior experience in Deployments
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills
• Ability to work in a team environment
• Proven ability to maintain confidentiality
• Strong customer service skills
• Willingness to learn and adapt to changes in technology
• Ability to work under pressure in a fast-paced environment
• Must have a high level of integrity and ethics.