Customer Service Representative
Robert Half Ashland
We are seeking a Customer Service Representative, with a focus on delivering exceptional service to our customers in the banking industry. This role is predominantly remote, with the exception of on-site duties on Tuesdays and Thursdays. Our operations run around the clock, and we offer flexible schedules.
This position offers a contract to permanent employment opportunity. Interested candidates must be open to work non-traditional business hours to include evening work and possibly weekends.
Responsibilities:
- Efficiently handle customer inquiries related to their electronic banking matters.
- Answer inbound calls promptly and professionally.
- Deliver top-notch customer service, addressing and resolving concerns.
- Accurately process data entry tasks and maintain customer records.
- Coordinate email correspondence with customers to address their banking questions.
- Manage both inbound and outbound calls, ensuring effective communication.
- Utilize Microsoft Excel and Word for various tasks.
- Handle order entries accurately and in a timely manner.
- Schedule appointments as required, demonstrating strong organizational skills.
- Monitor customer accounts and take necessary actions based on account status.
- Proven experience in answering inbound calls
- Proficient in call center customer service operations
- Strong customer service skills
- Demonstrated ability in data entry tasks
- Experience in email correspondence with customers
- Proficiency in handling both inbound and outbound calls
- Expertise in Microsoft Excel for data management
- Proficiency in Microsoft Word for documentation
- Experience in order entry processes
- Ability to schedule appointments effectively
Robert HalfHenrico (VA), 17 mi from Ashland (VA)
We are offering a short-term contract employment opportunity for a Customer Service Representative in Henrico, Virginia. The selected candidate will be central to our operations, serving as the intermediary across different departments and ensuring...
Midlothian (VA), 24 mi from Ashland (VA)
associates to provide excellent customer service to our clients.
Sales Associate / Customer Service Representative Benefits:
• Competitive compensation plan with potential to make between $14 and $16 per hour depending on performance comprised of hourly...
OEDRichmond, 21 mi from Ashland (VA)
We are looking for an enthusiastic Customer Service Representative to join our dynamic event marketing team! In this key role, you’ll be the first point of contact for our customers, ensuring a seamless experience while supporting the success of our...