Experienced RV/Automotive Service Writer/Advisor Wanted

apartmentCold Springs RV placeWeare calendar_month9/9/24

We are looking for a person who can work in a fast-paced recreational vehicle service center, with the ability to follow direction, possess great computer and telephone skills while maintaining weekly scheduling and effectively communicate with Customers, Technicians, and Managers.

Qualifications

Prior experience as a service advisor or service writer required!
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision

Responsibilities

Oversee service orders and flow of schedule
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about RV problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Benefits Include:

Extremely Competitive & Aggressive Pay Plan
Health, Dental, Vision, AFLAC
Paid Time Off
Paid Holidays
401K, Company Matched
Friendly and supportive work environment
Employee Discounts
Employee Outings

Cold Springs RV has been in business since 1978, we are one of the last family owned RV dealers in the North East, very progressive, always improving and growing to give the customers the best possible experience and one stop shop! Our Employees are our number one priority with customers being a very close 2nd!
We pride ourselves in being big enough to go head to head with the corporate dealers but small enough that every single employee matters to us! We do several company parties / outings each year, random cookouts throughout the season, we work hard as needed and reward our employees for doing so!

We strive for a culture to create cohesion and unity and an overall friendly work environment, "bad eggs" are not tolerated.

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