Director of Caregiver Services - Brooklyn

This individual ensures the highest standards of care are provided to clients while fostering a supportive and engaging environment for caregiving staff. The ideal candidate will have a deep understanding of home healthcare operations, strong leadership skills, and a passion for improving the lives of clients and caregivers alike.

Key Responsibilities:

Caregiver Recruitment and Retention:

• Develop and implement strategies to attract and retain top-quality caregivers.
• Foster relationships with schools, community organizations, and industry groups to build a robust pipeline of talent.
• Monitor and improve caregiver satisfaction and engagement through regular feedback and support initiatives.

Training and Development:

• Design, implement, and oversee comprehensive training programs for new and existing caregivers, focusing on skills development, compliance, and client care.
• Ensure caregivers meet all state and federal requirements, including certifications and continuing education.
• Create career development pathways to promote professional growth and advancement within the organization.

Operational Leadership:

• Collaborate with other departments to align caregiver operations with company goals and client needs.
• Develop and maintain policies and procedures to ensure consistency, quality, and compliance across caregiver services.
• Manage caregiver scheduling and assignments, ensuring optimal coverage and workload distribution.

Client and Family Relations:

• Act as a liaison between caregivers, clients, and their families to address concerns and ensure satisfaction with services provided.
• Work closely with case managers to match caregivers with clients based on skills, preferences, and needs.

Performance and Quality Management:

• Monitor and evaluate caregiver performance, providing constructive feedback and recognition for exceptional work.
• Implement quality assurance programs to maintain high standards of care and compliance.
• Use data analytics to assess trends, identify areas for improvement, and drive strategic initiatives.

Bachelor’s degree in healthcare administration, social work, or a related field (Master’s degree preferred).

Minimum of 5-7 years of experience in home healthcare or a related industry, with at least 3 years in a leadership role.

In-depth knowledge of caregiver operations, compliance requirements, and best practices.

Exceptional leadership, communication, and interpersonal skills.

Strong problem-solving and decision-making abilities.

Proficiency in caregiver management software and Microsoft Office Suite.