Customer Service Representative

You will also be responsible for maintaining customer records and processing customer applications.

Responsibilities:

• Responding to customer inquiries via phone, email, and text, ensuring a positive customer experience.
• Using the customer relationship management tool to document interactions and issue replacements.
• Taking ownership of customer situations and finding effective solutions.
• Analyzing customer information to prepare product or service reports.
• Navigating through applications while speaking with customers, demonstrating effective multitasking.
• Acquiring a comprehensive understanding of our business to provide top-notch customer service.
• Processing customer credit applications with accuracy and efficiency.
• Maintaining customer credit records, ensuring they are up to date and accurate.
• Exhibiting a positive attitude and bringing enthusiasm to work every day.
• Working as a responsible and reliable team player, contributing to the overall success of the team.
• Demonstrated experience in handling inbound calls, ensuring customer queries are addressed promptly and with a focus on quality.
• Bilingual Spanish
• Strong customer service skills with a dedication to delivering high-quality service.
• Proficiency in data entry, with a strong attention to detail and accuracy.
• Ability to manage email correspondence effectively, addressing customer inquiries in a timely and detail-oriented manner.
• Experience with both inbound and outbound calls, capable of managing a high volume of calls efficiently.
• Proficiency in Microsoft Excel and Microsoft Word, using these tools to manage and organize information.
• Experience in order entry, ensuring all customer orders are processed accurately and on time.
• Ability to schedule appointments effectively, managing and coordinating schedules to optimize operations.
• Fluency in the Spanish language, enabling effective communication with a diverse range of customers.