Customer Service Representative
Robert Half West Des Moines
Robert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry.
This role offers a long-term contract employment opportunity with a large company in the Life insurance industry.
Responsibilities:
- Accurately process and maintain customer annuity records.
- Handle inbound and outbound customer service calls with a strong sense of follow-through.
- Conduct thorough research on client annuity information during tax season.
- Demonstrate strong data entry skills, prioritizing accuracy.
- Navigate between multiple screens to deliver quality customer service.
If you are looking to continue on in your customer service journey and helping others is a top priority for you, please apply today! Contact us at 515.706.4974 or apply through our Robert Half website!
Requirements:
- Minimum of 1 year experience in a customer service role, preferably within the insurance industry
- Proficiency in answering inbound calls and handling both inbound and outbound calls
- Experience in a call center environment, delivering high-quality customer service
- Strong data entry skills with an emphasis on accuracy and efficiency
- Familiarity with email correspondence, capable of drafting and responding to emails in a professional manner
- Display intermediate computer skills, particularly in Microsoft Excel and Microsoft Word.
If you are looking to continue on in your customer service journey and helping others is a top priority for you, please apply today! Contact us at 515.706.4974 or apply through our Robert Half website!
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