Customer Service Representative - Van Nuys
Job Description: Customer Service Representative
Company Overview: Green Water and Power was launched in California in 2013 and has quickly expanded its operations to 25 states. We take pride in our achievement of installing over 8,000 electric vehicle (EV) chargers and completing approximately 5 megawatts (MW) of solar projects, demonstrating our commitment to promoting a sustainable future.As an EVITP-certified turnkey EPC firm, Green Water and Power possesses the in-house expertise necessary to efficiently execute projects on a large scale. Our commitment to sustainability and quality does not end with project completion. We also offer comprehensive operation and maintenance services to ensure optimal performance, maximizing the success of every initiative—whether for EV sites we built or those we did not.
Position Overview
Green Water and Power is seeking an enthusiastic and dedicated Customer Service Representative to join our team. This role plays a crucial part in delivering exceptional service to our customers and requires a proactive approach to managing communication and support related to our electric vehicle (EV) chargers.
This role is essential in maintaining high levels of customer satisfaction while ensuring efficient operations within our team. If you have a passion for helping customers and driving process improvements, we would love to hear from you!
Duties and Responsibilities- Respond to Customer Inquiries: Promptly, accurately, and professionally address customer inquiries through various channels including email, phone, and our ticketing system (Bold Desk).
- Monitor EV Systems: Regularly monitor the EV systems dashboards to identify chargers that are experiencing downtime. Create tickets for these issues and assign them to the appropriate technicians for resolution.
- Manage Ticket Lifecycle: Close tickets upon resolution and maintain thorough records of all customer communications and ticket statuses to ensure transparency and accountability.
- Act as the Main Point of Contact: Serve as the main contact for customer inquiries, ensuring that issues are resolved promptly while consistently upholding a professional demeanor. -
- Collaborate with Internal Teams: Work closely with internal teams to verify project schedules and resource allocation, ensuring that all projects are delivered on time and within scope.
- Provide Performance Reports: Generate regular reports on ticket resolution times and identify areas for process improvement to enhance our customer service experience.
- 3+ years of customer service experience in a fast-paced environment.
- Strong written and verbal communication skills.
- Familiarity with service ticket management software or similar platforms.
- Ability to handle multiple tasks while prioritizing effectively, must be organized and have impeccable follow up skills.
- Exceptional problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite and standard business communication tools.
- High school diploma or GED required; further education is a plus.
- Competitive hourly rate of $18 - $22/hr. based on experience.
- Comprehensive health, dental, and vision benefits.
- Retirement savings plan.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive workplace culture.
- Paid training and an opportunity to contribute to sustainable energy solutions.