Call Center Representative
KORE1, a nationwide provider of staffing and recruiting solutions, has an several openings for a Call Center Representative in Brea, Ca.
Position Summary: The Call Center Rep plays a crucial role in our patient care team by coordinating the influx of calls to process new and existing patients and answer a variety of questions. This position involves collaboration with administrative and clinical teams to ensure seamless patient experiences and robust provider relationships.
Key Responsibilities:
Patient Referrals: Receive, organize, and process new patient referrals efficiently.Chart Management: Ensure patient charts are complete, updated, and accurate according to company protocols.
Information Requests: Handle release of information requests, including retrieving and transmitting medical records with precision and confidentiality.
Quality Assurance: Perform quality checks to ensure the accuracy and confidentiality of released information.Customer Service: Provide exceptional customer service, addressing client concerns proactively.
Team Collaboration: Work collaboratively with all team members to achieve our goal of excellent patient care.
Regulatory Compliance: Stay updated on state laws and fee structures; ensure adherence to HIPAA, state/federal regulations, and labor laws.
Medical Records Management: Create and maintain accurate and secure medical records; code patients' medical information for reimbursement purposes.
Qualifications:
High School Diploma (GED) required; undergraduate degree or equivalent experience preferred.
Minimum of 2 years experience in a medical records department or similar setting.
Must have call center experience
Strong working knowledge of Medicare policies and procedures.
Proficiency in Microsoft Word and Excel; experience with EMR systems.
Excellent organizational skills and attention to detail.
Ability to type 50 wpm and use office equipment like fax, copier, and scanner.
Self-motivated, team player with proven customer satisfaction skills.
Ability to multi-task in a fast-paced environment.