Patient Access Coordinator

Overview:

Completes and evaluates Patient Access functions and creates the first impression of UMC’s services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Responsibilities:

• Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists.
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.
• Ensure that POT worklist is completed daily.
• Facilitate communication between departments and PA management regarding issues of front end operations.
• Monitors service volume, referral activities and timeliness.
• Complete daily charge reconciliation worklist.
• Develop resource materials and guides to be used by staff.
• Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers.
• Schedule patient appointments daily for all site accordingly.
• Establishes a positive impression and maintains good customer service with patient, families, medical staff, physicians and other employees of the organization.
• Fill in for other Patient Access team members during lunch or absences as needed.
• Assist with projects as directed by Senior Management.
• Attend Department and Team meetings as required.
• Performs other duties as assigned.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Qualifications:

• High School Diploma or equivalent required
• PC literacy, must be able to type 30 wpm with a 95% accuracy
• Excellent organizational, oral & written communication skills required
• Two years of relevant patient access experience required

• Must be dependable, professional and a team player
• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands
• Energetic, motivated individual that connects well with people
• Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.