Technical Business Analyst

This role offers a contract to hire employment opportunity.

• Collaborate with project and program manager, ensuring smooth operation of the Netskope for Servers project.
• Manage communication with Application Owners, utilizing pre-approved templates.
• Collect and record responses from App Teams in the shared project trackers.
• Send reminders to application teams about upcoming changes.
• Liaise with Release Management to identify PIV Testers.
• Set up MS Team Support Channels with necessary stakeholders and maintain a regional issue tracker.
• Work closely with the Technical Business Analyst to prepare Jira cards and raise changes in line with Change Management timelines.
• Document and communicate the impact of changes to key stakeholders and the business.
• Resolve queries from stakeholders at all levels about the outcomes of implementations.
• Facilitate meetings to support all phases of the assigned projects.
• Ensure data integrity and accuracy within reports and dashboards by resolving any gaps and inconsistencies.
• Gather requirements and provide expertise to enhance business capability and support the global cyber security organization.
• Coordinate and communicate to implement solutions to end-users.
• Identify and mitigate risks to complex change implementation by planning user acceptance testing and ensuring developers understand requirements.
• Collaborate with the program team to implement plans, identify requirements, analyze gaps and recommend solutions
• Proficient in Microsoft Excel
• Excellent communication skills
• Proven leadership skills and experience
• Strong planning and coordination abilities
• Experience with stakeholder management
• Familiarity with planning processes
• Capability to review and ensure quality of work
• Proven experience in reconciliations
• Experience with implementation projects
• Proficiency in using monitoring tools
• Ability to execute plans effectively
• Experience in collaborating with various teams
• Knowledge of server components and selection
• Ability to resolve issues efficiently
• Excellent interpersonal skills
• Experience with change and defect management
• Understanding of business principles
• Ability to manage timelines effectively
• Knowledge of business process functions
• Proficiency in using JIRA software.