Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Representative at our location in Portsmouth, Rhode Island. In this role, you will be expected to manage customer interactions, maintain detailed records, and coordinate logistics efficiently.

• Efficiently manage inbound and outbound calls, providing exceptional customer service
• Accurate data entry and management of sales orders
• Regularly update customers with the status of their orders
• Coordinate logistics for shipments, including export paperwork and order fulfillment
• Maintain and distribute product documentation as required by customers
• Ensure accurate inventory entry and reconciliation
• Provide backup support for team members as necessary
• Maintain and manage internal and external test reports
• Utilize Microsoft Office suite for various tasks and communication
• Schedule appointments and manage UPS package dispatches efficiently
• Liaise with outsourced labs for any pending reports
• Execute additional duties as assigned. • Proficiency in answering inbound calls in a detail-oriented manner
• Proven experience in call center customer service
• Excellent customer service skills with a customer-first attitude
• Ability to perform data entry tasks with high accuracy
• Skilled in managing email correspondence effectively
• Experience in handling both inbound and outbound calls
• Proficiency in Microsoft Excel for data management and analysis
• Proficiency in Microsoft Word for document creation and editing
• Experience with order entry in a fast-paced environment
• Ability to schedule appointments efficiently and accurately