Community Impact Coordinator / Resident Services

Community Impact Coordinator/ Resident Services

This will be a split role between The Loop at Mattapan and The Kenzi at Bartlett Station. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department.

RESPONSIBILITIES

Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

QUALIFICATIONS

Qualified candidates will ideally have:

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

BENEFITS AT POAH COMMUNITIES

At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:

• An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
• Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
• Competitive 401(k) Matching, up to 4% of pay
• Wellness Program
• Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
• Tuition Reimbursement Program
• Employee Referral Incentive Program
• 12 Weeks of Paid Parental Leave
• Bereavement Leave
• Jury and Witness Duty Leave
• Company-Provided Life and Accidental Death & Dismemberment Insurance

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

ABOUT US

POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success.

POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (“POAH") family.

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