Receptionist for Senior Living Facility

placeMadison Heights calendar_month 

Responsibilities/Qualifications:

Red Run Senior Living Facility in Madison Heights is looking for an amazing Concierge. The Concierge is the person that meets and greets our residents daily and asks, “What can I do to make your day better?” They are responsible for top-of-the-line customer service and hospitality.

Assisting the residents, maintaining their safety and well-being.

This is a Part-Time position, the hours are 7am-2pm, every other weekend is required

Responsibilities
  • Shows compassion and tenderness towards the residents and family members.
  • Assist with appointments and extracurricular activities.
  • Address and resolve residents’ complaints and concerns.
  • Protects resident’s confidentiality following HIPAA guidelines.
  • Maintains a clean work environment.
  • Creates and maintains a positive and friendly environment.
  • Encourages residents to participate in activities and outings.
  • Marketing, building relationships with the community.
  • Assisting with care as needed.
  • Assisting and working closely with vendors.
  • Oversite of other departments to ensure expectations are met.
  • Answer multi-line telephone, screen and direct calls, take and relay messages, provide information to callers.
  • Give tours to potential clients and families.
  • Direct individuals to correct destination, deal with queries from the public and clients.
  • Ensures knowledge of staff movements in and out of organization.
  • Prepare letters and documents, receive, sort, and distribute mail, maintain office filing and organize meetings.
Benefits
  • ROOM FOR GROWTH.
  • PAID TIME OFF.
  • Paid orientation and training.
  • Medical, dental and vision for full time employees after 30hrs.
Requirements
  • High school diploma or GED.
  • Able to pass a criminal background check.
  • Must be 18 years old.
  • Problem solving skills and critical thinking.
  • Strong knowledge of word, excel, calculator, copier, fax, and postage machine.
  • Knowledge of customer service principles and practice.
  • A positive attitude and the ability to arrive on time for every shift.
  • Able to work everyother weekend
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