Dispatcher
Robert Half North Canton
We are in search of a Dispatcher to join our team in North Canton, Ohio. As a Dispatcher, you will be key in planning and dispatching shipments, maintaining strong relationships with drivers, owner operators, and customers, and conducting job costing and pricing analysis.
This role offers a short term contract employment opportunity in the industry.
Responsibilities- Strategically plan shipments based on specific geographic location, load dates, delivery dates, and revenue per mile
- Assign drivers to shipments considering factors such as origin and destination, shipment weight, and customer requirements
- Keep track of drivers for subsequent assignments and monitor for any deviation from planned shipment size and expected delivery time
- Foster a positive work environment by building relationships with drivers, contributing to overall retention of the driver workforce
- Coordinate with move coordinators, sales team, and other dispatchers to expedite or locate missing, misrouted, or delayed shipments
- Optimize routes for best use of time, fuel, and driver efficiency, possibly involving back haul coordination for optimal utilization
- Enhance the effectiveness and efficiency of driver training and paperwork through improvements, coordination, and communication between drivers and business functions
- Communicate with customers to confirm pack, load, and delivery dates, and look for inconsistencies
- Update customers and operating system with load information
- Collaborate with the repair and maintenance team to address issues
- Conduct job costing analysis, prepare invoices, and perform billing inquiry and research
- Keep accurate data of rates and tariffs for each account
- Assist in Accounts Receivable functions. • Proficiency in answering inbound calls in a prompt and detail oriented manner.
- Experience with billing functions and understanding of basic accounting principles.
- Excellent communication skills, both verbal and written.
- Ability to track shipments, providing timely updates and resolving any related issues.
- Prior experience in dispatching, ideally within a logistics or transportation environment.
- Strong customer service skills with a focus on delivering high-quality service.
- Proficiency in Microsoft Excel for data management and analysis purposes.
- Experience in data entry, with emphasis on speed and accuracy.
- Ability to effectively communicate with customers, addressing queries, and resolving complaints.
Akron, 13 mi from North Canton (OH)
with dispatcher to ensure schedule is maintained and delays are properly communicated to customer
• Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers
• Maintain good working order of company vehicle...
Ascent AutoAkron, 13 mi from North Canton (OH)
services and repair meet quality standards.
• Dispatch serviced and repaired vehicles to be washed and cleaned.
• Draw parts and supplies from inventory; use economically. Record usage.
• Prepare accurate records of all service, brake, repair...
Solon (OH), 36 mi from North Canton (OH)
with lifting, pushing, or moving product as needed
• Pre-inspect truck, load materials, and verify accuracy of load
• Set up job parameters, inspect site to ensure a safe environment to load and unload
• Maintain regular communication with dispatcher...