Customer Success Manager
Robert Half New York
We are in search of a Customer Success Manager to be part of our team, based in New York. You'll be expected to ensure our customers fully benefit from our product, which in turn leads to strong adoption, satisfaction, and long-term retention.
This role will involve direct partnerships with customer leadership, identifying opportunities for expansion, and maintaining strong relationships to prevent customer churn.
Responsibilities:
- Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives.
- Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention.
- Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings.
- Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships.
- Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships.
- Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience.
- Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success.
- Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations. • Minimum of 5 years of detail-oriented experience in a similar role
- Proficiency in key account management
- Demonstrated ability in account management
- Experience in product management is required
- Strong stakeholder engagement skills
- Proven experience in stakeholder management
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