Charter Sales Specialist

Overview:

Support the Charter Sales Department by presenting the various service types to the customer, preparing costing price outs, coordinating one-way charters, and maintaining existing charter accounts. Provide support to both the cargo charter sales and potentially passenger charter sales groups.

Responsibilities:

Charter Customers:

• Prepare all customer requests for cargo charters in a timely manner. There may be a requirement to support passenger requests if needed.
• Initiate existing customer requests gathering their records and preparing costing price outs for both cargo and passenger charter requests using the Flight Pricing Tool.
• Review client historical data and prepare new cost/fee documents based on current pricing.
• Present alternative options for service requests to better align with the needs of the customer. Ensure charter customers are familiar with other service types. Provide appropriate points of contact.
• Acknowledge new customers and gather, prepare, and distribute all the necessary information required for the appropriate Sales and Marketing Director for handling.
• Participate on customer calls/site visits as required.
• Respond to all customer requests for quotes in a timely manner to ensure excellent customer service.
• Maintain existing customer accounts and provide regular communication regarding the status of the charter.
• Coordinate a one-way charter purchase request with a return flight charter (same or another client) to optimize AAWW revenue.

Operations/Administration:

• Prepare and issue charter advisories and confirmations on a timely basis.
• Coordinate with the Operations Group to ensure customer charter requirements are implemented accurately based on the type of cargo and/or passenger needs.
• Track payments through daily bank wires and review to confirm for accuracy.
• Ensure all CBU (Commercial Business Unit) contracts are stored in the Legal Contract repository.
• Gathers required information to submit to the department analyst in preparation for the charter revenue reporting process.
• Review the passenger and cargo charters information to ensure compliance with all key corporate policies, including Antitrust and Foreign Corrupt Practices Act, Credit, Billing and Collection policies.
• Comply with DOT and FAA regulations and US Government contractor requirements for all charter documentation.
• Maintain Sales manuals, guides and polices.
• Assume additional responsibilities as assigned.

Qualifications:

• Bachelor’s Degree
• 4-5 years of experience
• Minimum 1-3 years’ experience in aviation. A background at a charter broker or commercial airline is a plus.
• Experienced in Excel, PowerPoint, and Outlook.

Skills:

• Effective verbal and written communication skills.
• Strong interpersonal skills.
• Ability to create cooperative working relationships with all global departments.
• Demonstrated problem solving and teamwork skills to resolve business issues.

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Salary Range: $60,000 -$76,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

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