In-Room Dining Server

The all-new Beach Club will unveil a reimagined beachside escape that seamlessly connects inside and out to awaken all senses.

Attention to Detail: Executes tasks flawlessly. Ensures every detail aligns with Forbes 5 Star Brand standards

Summary

The ideal candidate should have a thorough working knowledge of food service or hospitality preferred, particularly in a fine dining or hotel environment. Prior experience as a server in volume operations, where they have also experienced detailed steps of service & food and beverage knowledge is preferred.

Essential Functions

Job duties include, although are not limited to:

• Checks station before, during and after shift for proper set-up and cleanliness.
• Deliver food and beverage orders to guest rooms promptly, ensuring a high level of service and guest satisfaction.
• Confirm order details and ensure that all items are prepared and presented according to the hotel’s standards.
• Set up dining trays and tables in guest rooms with attention to detail, ensuring a visually appealing presentation.
• Maintain comprehensive knowledge of the in-room dining menu, daily specials, and wine pairings to make recommendations to guests.
• Retrieves order from kitchen, confirms its accuracy, and deliver to guests along with appropriate condiments
• Follow proper allergy procedures according to hotel standards.
• Abides by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Checks with guests for overall satisfaction during the process of serving and when retrieving the tray/trolley.
• Anticipate guest needs and proactively offer additional items or assistance.
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
• Ascertains guest satisfaction and presents check. Processes check per hotel procedures.
• Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Helps in clearing and resetting the tables following the In Room Dining standards.
• Performs all assigned side work. May include replenishing condiments, restocking, polishing, reorganizing workstations, etc.
• Performs other duties as requested, such as answering telephones and taking room service orders, and handling special guest requests according to The Boca Raton guidelines.
• Attends required meetings.
• Adheres to all company standards related to members, guests, and associates experience
• Follows all safety standards

Relations with housekeeping, front desk personnel and kitchen staff.

External Relationships

Has regular contact with resort guests.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Knowledge of food and beverage service, including wine and cocktail pairings.

• High School graduate or equivalent preferred
• Prefer six (6) months to one-year previous serving experience. Prior hospitality experience preferred.
• Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.

Grooming/Uniform

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as a part of the orientation process.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.