Customer Services Support Operator
Manufacturing
Industry?
Are you looking to further your career and grow?
Do you have admin experience Supporting Big Box accounts (e.g., Home Depot, Lowes) by managing CAIDs and processing cancellations in vendor portals and SAP.- If you answered yes to those three questions, then apply today!
Peachtree Corners, GA
Interested?
Here's what you'd do:-Perform soft audits, including accounting reconciliation and PO verification.-Navigate vendor portals to create and resolve support tickets.-Facilitate customer satisfaction processes through efficient systems navigation and process management.-Manage CAIDs and process cancellations in vendor portals and SAP to support Big Box accounts (Home Depot, Lowes).-Address customer inquiries via calls and emails, assisting with product details and order-related questions.-The Target Account Coordinator will manage customer requests, provide exceptional service, and deliver semi-complex support for products and programs.
-This role involves investigating and resolving semi-complex issues, coordinating with internal departments to meet customer needs, and utilizing customer tools to address and resolve inquiries.-The Coordinator will build relationships with key stakeholders at all levels and maintain market-specific knowledge to maximize customer savings and enhance client value.
-They will stay informed of contractual changes to mitigate risks for the customer and client while serving as a central point of contact for financial activities related to the Retail & Alternative Channel Team.-Analyze, interpret, and make fact-based decisions to resolve internal and external customer issues in alignment with Customer Support and Business Unit objectives.-Manage and resolve semi-complex issues related to taxes, invoices, disputes, CAIDs (Customer Accounts in Dispute), or other financial activities.-Respond effectively to sensitive inquiries from internal and external customers.-Use CRM systems to enter, manage, and prioritize caseloads, ensuring compliance with established service-level agreements.-Serve as the primary point of contact for customer orders, including pricing and availability, product support, change orders, returns, credits, and customer calls.-Develop professional relationships across departments such as plants, warehouses, sales, pricing, product managers, finance, and accounts receivable.-Identify and resolve problems proactively, escalating them to management when necessary.-Apply standard practices and procedures to process and manage change orders effectively.-Support process improvements by analyzing strengths and weaknesses in accounts and identifying opportunities for improvement.
Here's what you'll get:
Pay: $20.00 / hr.
Hours: 40
hrs/Week (1st shift).-Hybrid; At least 1 day (Tuesday on site)
Length: Contract (6 Months).
Sound like a good fit?
APPLY TODAY
About AcaraSolutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.