Automotive Product Support Technician
Our client, who specialize in seaport tractors especially designed to support sea-port, industry and logistic operations has a direct hire position in their Mimai, FL office. As a dealer they support new equipment sales, spare parts and technical support.
Position
Automotive Product Support Technician - Entry Level
As a Product Support Analyst based in vibrant Miami, you will play a pivotal role in ensuring the optimal functioning of our network equipment across the entire American continent, from Canada to Chile. Utilizing your technical expertise and demonstrating a strong commitment to continuous learning, you will be a driving force in:
- Use proven technical expertise on proper maintenance and operation procedures;
- Provide guidance and support in troubleshooting malfunctions efficiently;
- Establish and maintain effective communication channels with distributors to address support-related inquiries promptly;
- Analyze and assess distributors feedback to improve troubleshooting support and refine parts identification;
- Monitor fleet error codes and contact customers/distributors proactively;
- Conduct training sessions on client products for distributor personnel on effective troubleshooting, operation and usage of virtual tools;
- Coordinate and follow up on new equipment commissioning with distributors;
- Coordinate and follow up on recall and campaigns;
- Assist our distributors in the identification of parts needed for maintenance and repair;
- Traveling up to 0%-15%.
Engineers, technicians and entry level applicants are welcome!
Join our team if you are ready to leverage your technical expertise, coupled with a proactive commitment to learning, in a collaborative office environment with occasional travel opportunities to enhance customer satisfaction and operational efficiency.
Requirements
Required for this position:
- General Diesel Engines Knowledge;
- General Electric Schematics reading and interpretation;
- General Hydraulic Schematics reading and interpretation;
- Microsoft Office Package;
- Ability to multitask and prioritize tasks;
- Ability to work in an international environment;
- Ability to work in a small team;
- Ability to work under minimal supervision;
Benefits
Medical, Dental, Vision, 401k