Customer Service Representative

Furthermore, you will be tasked with monitoring customer accounts and taking necessary actions.

Responsibilities:

• Ensure efficient and accurate processing of customer credit applications.
• Oversee and manage customer accounts.
• Resolve any issues or errors concerning customer accounts.
• Provide excellent customer service and handle inbound calls professionally.
• Maintain detailed and accurate customer records.
• Conduct data entry tasks and maintain customer databases.
• Communicate with customers through email correspondence effectively.
• Utilize Microsoft Excel and Microsoft Word for various tasks.
• Manage accounts, ensuring customer satisfaction and retention.
• Resolve any errors or discrepancies in customer accounts promptly.
• Proficiency in answering inbound calls with a customer-focused approach
• Demonstrated expertise in providing exceptional customer service
• Excellent skills in data entry with high attention to detail
• Proficient in email correspondence, ensuring detail oriented and timely communication
• Advanced knowledge of Microsoft Excel for data analysis and reporting
• Competence in using Microsoft Word for document creation and editing
• Experience in account management, capable of handling multiple client accounts simultaneously
• Ability to resolve errors promptly with effective problem-solving skills