Business Analyst

Your responsibilities will include providing second-level technical support to end users and assisting with project management. This role offers a contract with the potential for a permanent position.

Responsibilities:

• Supervise the installation and configuration of plant-related systems and IT infrastructure.
• Offer hands-on, second-level technical support to end users at the desktop level.
• Work in collaboration with the Sr. IT Business Analyst, identifying, defining, and assessing various initiatives.
• Document and implement changes and improvements in business processes and functions.
• Manage assigned projects, ensuring they are completed efficiently and effectively.
• Proactively monitor and maintain accurate customer credit records.
• Process customer credit applications in a timely and accurate manner.
• Take necessary action on monitoring customer accounts.
• Demonstrable understanding and experience in Business Process Functions
• Proficiency in using Desktop Applications such as Office Suite
• Ability to provide Desktop Support including troubleshooting and problem resolution
• Experience in the Manufacturing industry
• Strong analytical skills and ability to interpret business needs and translate them into operational requirements
• Excellent communication skills to effectively liaise with both technical and non-technical stakeholders
• Proven ability to manage multiple tasks while maintaining a high level of attention to detail
• Ability to work both independently and as part of a team
• Ability to handle confidential information with discretion
• Bachelor's degree in Business Administration, Computer Science, or related field is preferred.