Operations Support Coordinator

The ideal candidate will have strong communication skills, support the Operations Support Manager, and help maintain smooth interdepartmental operations while fostering connections with our international team.

Responsibilities:

• Driver Support:
• Serve as a point of contact for drivers, handling inquiries, concerns, and feedback.
• Assist in coaching and supporting drivers to ensure adherence to safety protocols and company standards.
• Help implement driver retention initiatives to support fleet growth.
• Operational Coordination:
• Coordinate with the maintenance team to ensure timely repairs and maintenance, minimizing fleet downtime.
• Support interdepartmental collaboration by working closely with teams such as dispatchers, freight, and maintenance.
• Assist the Ops Support Manager with tasks, including scheduling, documentation, and basic analysis.
• Communication and Reporting:
• Maintain open communication with the international team, adapting communication strategies to different cultural contexts.
• Monitor and compile operational metrics, preparing regular reports for management to highlight areas for improvement.
• Assist in developing and implementing process improvements to enhance operational efficiency.
• Industry Awareness:
• Stay informed about industry trends, regulations, and best practices to support compliance and optimize operations.
• Collaborate with cross-functional teams to support process improvements and streamline operations.

• Willingness to work full-time at our Bridgeview, IL terminal.
• Associate’s degree in business, operations management, or a related field (preferred).
• Experience in operations support or a similar role, preferably within the trucking or logistics industry.
• Basic knowledge of fleet operations, driver management, and maintenance processes.
• Strong interpersonal and communication skills, with the ability to collaborate with diverse and international teams.
• High emotional intelligence and the ability to build and maintain positive relationships with drivers and team members.
• Good analytical and problem-solving skills, with attention to detail.
• Proficiency in using relevant software and tools for fleet management and reporting.
• Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.
• Flexibility to adapt to changing business needs and work outside regular office hours, if needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development