Customer Experience Manager
US Lakeland
Responsibilities:
Builds and maintains a network of sources from which to identify new sales leads.Developing and implementing strategies that optimize customer satisfaction.
Communicates with customers and leads to identify and understand their products and service needs; identifies options to meet customers needs.
Manages key accounts as the primary contact for assigned contacts to establish relationships.
Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-onboarding.
Analyzing customer feedback and market research and using that information to make improvements.
Implementing customer retention campaigns and customer loyalty programs.
Builds communication alignment between customers, pricing, facilities and the sales team.
Maintains communication with existing and previous customers, alerting them of new locations, services, and enhancements that may be of interest.
Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer relationship problems.
Coordinate with other departments to ensure consistency and satisfaction across locations.
Performs other duties as assigned.
Skills & Requirements: Strong knowledge of B2B, D2C, Cold Storage, Warehouse Environment
Minimum of 2-5 year of experience in a warehouse or cold storage environmentExcellent communication (verbal, written & listening), interpersonal and customer service skills.
Ability to relate and explain cross functionally to internal and external customers.
General knowledge of food supply chain industry
Ability to function well in a fast-paced environment
Excellent time management, organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Proficient with HubSpotBachelor's Degree in Marketing, Sales, Business, or related field or equivalent work experience.
Located in Central Florida, DFW, or Austin, TX.
Tampa, 35 mi from Lakeland
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