[ref. u76088717] Bilingual Customer Service Representative - Dallas

Works collaboratively and dynamically with customer support team to creatively solve difficult problems.

Essential Duties and Responsibilities:

• Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means.
• Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt.
• Represent company interests with the highest standards of professionalism.

• Efficiently utilize multiple systems
• Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues.
• Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies.
• Responsible for decision making and problem solving issues on a day to day basis.
• Assist customers with questions concerning their relationship with the company.
• Performs other various duties as assigned

The requirements for this position are listed below:

• Bachelor's degree with concentration in business preferred
• A minimum of three (3) years of customer service experience
• Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support.
• Very technologically savvy, capable of using multiple systems at one time.
• Position will initially be normal business hours, with some possible nights, weekends, or holidays required
• Bilingual in Spanish/English