ITSM Systems Analyst - ITSAUB

apartmentNavitsPartners placeHollywood calendar_month11/5/24

ITSM Systems Analyst

General Summary & Scope

Resolve ITSM support issues and enhance user experience.
Provide recommendations for optimizing system functionality.
Lead process improvement initiatives within ITSM operations.
Maintain detailed system documentation and logs.
Develop custom dashboards and analyze data related to service levels.
Collaborate with stakeholders to identify automation opportunities.
Track SLAs, OLAs, and KPIs for ITSM performance.
Implement ITIL best practices in service management.
Create and update user guides and training materials.
Produce analytical reports and collaborate with cross-functional teams.

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