[ref. h30195124] DHS/OTL Case Manager

Overview:

Services provided include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

Services include individual and group counseling by dedicated case managers, life-skills and parenting classes, and referrals for permanent housing. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities:

POSITION SUMMARY:

Work is performed in a cost-effective and service-oriented manner related to established organizational standards. The Case Manager is responsible for promoting the company image and adhering to company practices and procedures, while establishing and maintaining good working relationships with all clients.

OBJECTIVES/ACTIVITIES:

1. Complete daily shift logs, incident reports, or behavior alerts as needed.
2. Communicate with service providers and external county/state/city program representatives as required.
3. Provide crisis intervention as needed.
4. Respond to all client questions and concerns.
5. Provide children with a safe, supportive environment free from ethnic or social prejudices.
6. Comprehend and adhere to ethical guidelines and confidentiality laws.
7. Communicate and comprehend oral and written instructions.

1. Explain program requirements and regulations to new clients upon intake.
2. Implement and maintain case plans to assist the clients with substance abuse treatment, mental/physical health services, education, employment, and permanent housing and update them every 90 days.
3. Provide individual sessions twice monthly to monitor client case plans.
4. Facilitate weekly life skills groups three times per week.
5. Provide appropriate referrals as dictated by client case plans.
6. Maintain client and child files, including personal data, medical information, progress reports, assessments, and release and referral forms.
7. Provide and document a minimum of ten (10) hours of case management per month. Case management is providing in-person referrals and resources to clients.
8. Submit case management hours to the Program Manager by the second (2nd) day of each month.
9. Conduct urinalysis testing in a fair and non-judgmental manner as needed.
10. Role model positive behavior to help clients as they work towards self-sufficiency.
11. Provide monthly client statistical and status reports as instructed by the Program Manager and provide by the second (2nd) day of each month.

1. Document and report all client concerns and/or infractions that can impact the program’s security.
2. Secure approval for exceptions to standard policy.
3. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
4. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
5. Provide emergency shift coverage as needed.
6. Perform reasonably related duties as assigned by the Director.

1. Assist in department orientation and training for new employees as requested to assure quality work outcomes.
2. Identify appropriate ongoing training for both new and existing staff and report needs to management.
3. Serve as part of the program development team by providing information and support for developing quality operations.
4. Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training seminars and complete required certifications, i.e., CPR, First Aid, etc.

Qualifications:

EDUCATION AND EXPERIENCE:

Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must be flexible to work irregular hours and be willing to function as a team member. Computer skills are required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and T.B. testing annually. A valid California driver’s license and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED:

Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Stand, walk, bend, stoop, climb stairs, and sit frequently

Kneel occasionally

Pay Range: USD $29.00 - USD $29.00 /Hr.