Cash Application Specialist - Hybrid

This role also involves monitoring customer accounts and undertaking appropriate actions when necessary.

Responsibilities:

• Accurately process customer credit applications in a timely and efficient manner
• Maintain precise records of customer credit
• Resolve customer inquiries related to cash application issues, acting as the first point of contact for escalation
• Monitor bank account activity and compile daily activity reports
• Ensure accurate and timely posting of receipts, discounts, and adjustments to customer accounts
• Identify and obtain necessary documentation for missing remittances to post cash
• Prepare daily and monthly reports for unapplied cash
• Conduct monthly reconciliation of Accounts Receivable GL account
• Create, assign reason code and dispute processor for disputes
• Identify opportunities for improving business performance through automation and data usage
• Assist in the development and enhancement of Cash Application processes for a more streamlined approach
• Collaborate cross-functionally with Finance Shared Services, Treasury, Credit COE, and IT to ensure business needs are met
• Ensure training documentation is accurate and regularly updated
• Provide Cash application training to new employees and cross-functional candidates.

• Demonstrated proficiency in Customer Service, with an ability to provide high-quality service to internal and external stakeholders.
• Excellent Communication skills, with the ability to effectively convey information to all levels of the organization.
• Extensive experience in Documentation, maintaining accurate and up-to-date records.
• Proficiency in Microsoft Excel, including the use of advanced functions and formulas.
• Proven track record in Training, with the ability to mentor and coach team members.
• Strong Planning skills, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with Procedures, ensuring adherence to company policies and guidelines.
• Experience in managing Cash Activity, including recording transactions and balancing cash flows.
• Proficiency in handling Accounts Receivable (AR), including invoicing, collections, and reporting.
• Working knowledge of Microsoft Outlook, with the ability to manage emails and schedules effectively.
• Solid understanding of Finance principles, with the ability to make informed financial decisions.
• Experience in dealing with Vendors, including negotiating contracts and managing relationships.
• Proficient in Report Writing, with the ability to create comprehensive and accurate financial reports.
• Ability to Perform Ad Hoc Financial analyses, providing insights to guide business decisions.
• Knowledge of Credit procedures, including credit checks, credit approval, and credit control.
• Experience in Receipt management, including recording, verifying, and reconciling receipts.
• Excellent Collaboration skills, with the ability to work effectively in a team-oriented environment.
• Proficiency in Microsoft Office Suites, including Word, PowerPoint, and Access.
• Experience in Process Improvement, with a focus on enhancing efficiency and effectiveness.
• Ability to make necessary Adjustments in financial records, ensuring accuracy and completeness.
• Experience in managing Customer Account, including account setup, maintenance, and closure.
• Familiarity with SAP ERP, with the ability to use it for financial and accounting tasks.
• Ability to handle Missing Invoices, including tracking, retrieval, and resolution.
• Experience in Dispute Resolution, with the ability to resolve financial disputes effectively.
• Knowledge of R Code, with the ability to use it for data analysis and visualization.