Customer Service Representative
Robert Half Indianapolis
We are seeking a Customer Service Representative to join our team in Indianapolis, Indiana. In this role, your primary duties will be managing customer accounts, addressing customer inquiries, and maintaining accurate customer records. You will also be tasked with processing customer applications.
This position offers a contract to permanent employment opportunity.
Responsibilities:- Address a high volume of customer inquiries and provide accurate responses
- Process membership renewals for customers efficiently
- Perform data entry tasks related to customer interactions
- Ensure customer credit applications are processed accurately and promptly
- Maintain and monitor customer accounts, taking appropriate actions when necessary
- Maintain strict adherence to detail oriented conduct guidelines, including punctuality and dress code
- Utilize Microsoft Word and Microsoft Excel to perform daily tasks
- Manage call center responsibilities, maintaining a strong focus on customer service
- Respond to customer questions and concerns in a timely and detail oriented manner
- Work effectively in a high-volume call center environment, handling up to 150 calls per day. • Proven experience in a customer service role
- Demonstrable proficiency in basic office skills
- Proficiency in Microsoft Word and Microsoft Excel
- Experience in data entry
- Familiarity with numeric data entry
- Previous experience in a call center environment
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and work under pressure
- Problem-solving and decision-making skills
- High level of professionalism and patience when dealing with customers
- Availability to work in different shifts, including weekends and holidays
- High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.
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Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service.
They also sell company products and services...