Customer Service Representative

You will also be tasked with managing customer inquiries, processing orders, and maintaining customer records.

• Handling customer inquiries and resolving issues related to pending orders
• Efficiently processing customer orders and ensuring accurate order entry
• Handling a high volume of inbound and outbound calls daily
• Maintaining customer credit records accurately and efficiently
• Utilizing Microsoft Word and Excel for data entry and email correspondence
• Collaborating with the team to ensure excellent customer service
• Scheduling appointments as required
• Interacting with customers with tact and courtesy
• Displaying a success driven and team-oriented attitude towards work
• Monitoring customer accounts and taking appropriate actions as necessary. • Demonstrated experience in answering inbound calls, efficiently handling customer inquiries and complaints.
• Proven ability in call center customer service, showcasing excellent phone etiquette and communication skills.
• Exceptional customer service skills, with a dedication to providing excellent customer experiences.
• Proficiency in data entry, ensuring accurate and timely input of customer details and other relevant information.
• Ability to manage email correspondence, responding to customer emails in a detail oriented and timely manner.
• Experience in handling both inbound and outbound calls, adept at balancing multiple tasks simultaneously.
• Proficiency in Microsoft Excel and Microsoft Word, utilizing these tools to organize and manage customer data.
• Experience in order entry, accurately processing customer orders and ensuring their timely fulfillment.
• Ability to schedule appointments, ensuring efficient time management and prioritization of tasks.