Patient Services Representative, Days, Full-Time

Job Description:

Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative at our Cottage Grove location.

In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.

Essential Job Functions:

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
• Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.
• Verifies insurance coverage
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
• Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
• Answers incoming calls and assists with general clerical duties as needed within the department

Required Qualifications:

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 key stokes an hour
• Ability to accurately and efficiently enter alpha numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system
• Successful completion of competencies related to the Point of Service Collection policy

Preferred Qualifications:

• Associate or Bachelor’s Degree preferred
• Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols
• Oncology Experience, Preferred

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days
• Work Location: Onsite
• Unit/Department: Multispecialty
• CBA Code: 743 Clerical

Why Join Us:

Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.