Technical Engineer - ref. r687403

We are looking for a dedicated Technical Engineer to join our team in the FinTech industry, based in ITASCA, Illinois. This role offers a long-term contract employment opportunity. As a Technical Engineer, you will be tasked with troubleshooting technical issues, managing user accounts, providing system administration, and conducting user training among other responsibilities.

• Act as the first point of contact for level 1 & 2 issues, primarily for Windows, Linux, and MAC products.
• Troubleshoot and resolve issues related to Office 365.
• Manage Active Directory, including onboarding/offboarding, creating accounts, and resolving login issues.
• Handle system administration tasks, including managing and maintaining Linux and Windows servers.
• Image Linux & Windows desktops and ensure their proper functioning.
• Diagnose and resolve hardware and software issues, including network connectivity, printer setup, and application errors.
• Maintain accurate records of support requests, resolutions, and system configurations.
• Create and update user manuals and technical documentation.
• Conduct training sessions for staff on software applications, system use, and best practices for data security.
• Collaborate with other IT team members to support projects, implement system upgrades, and participate in cross-functional initiatives.
• Experience with iOS Apps and Linux Technologies is a must
• Knowledge of Apple Devices and Backup Technologies
• Strong Computer Hardware skills
• Proficiency in Microsoft Office 365 and Ubuntu
• Bachelor's degree in Computer Science, Engineering, or a related field is preferred
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment and manage multiple tasks simultaneously
• Must be self-motivated and able to work independently.