Lead Dental Assistant
ABOUT THE ORGANIZATION
Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being.The region is a federally designated rural community and a Medically Underserved Population Area.
Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services.CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.
Salary: $23.50 - $27.00 / per hour Summary: The Lead Dental Assistant (LDA) provides support to CHP dentists and dental hygienists. The LDA is crossed trained on reception at the dental practice. The LDA will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.
POSITION REQUIREMENTS
Lead Dental Assistant Essential Duties and Responsibilities:
- Supports CHP dentists by assisting with instruments, seating patients, room preparation and instrument cleaning.
- Greets patients upon arrival, escorts patients from waiting room to treatment room.
- Takes patient vitals and records for dentist evaluation.
- Take dental intra-oral and radiographs.
- Gathers patient’s medical history for dentist review and final documentation.
- Documents patient’s current medicines, medical conditions and pre-med if needed.
- Documents patient’s blood pressure, weight and smoking status.
- Provides chair side assistance during procedures as directed by attending dentist.
- Performs lab tasks as including denture and crown preparation.
- Ensures lab cases for the next day have arrived from the lab.
- Sets up, breaks and wipes down treatment room between patients.
- Cleans and sterilize dental instruments.
- Follows all safety protocols set forth by CHP, Department of Public Health and OSHA.
- Answers phones as needed.
- Schedules new and established patent appointments as needed.
- May collect patient’s co-pay, deductibles and treatment payments when applicable.
- Relieves and steps in for receptionist when needed.
- May be responsible to open and close front door of office at start and end of day.
- Confirm patient appointments for the upcoming days
- Informs Manager of any irregular procedure observed by a patient or companion while in the waiting area or during intake process.
- Observes and cooperate with the security of the dental center at all time.
- Flexible schedule including some Saturday hours, if appropriate for assigned location.
- Flexible to assist at other sites as requested.
- Other duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Demonstrate ability to manage projects or tasks.
- Manage difficult or emotional patient situations.
- Respond promptly to patient needs.
- Solicit patient feedback to improve service.
- Respond to requests for service and assistance.
- Complete administrative tasks correctly and on time.
- Cover when needed and cross train for additional administration/dental coverage or other site management as needed.
- Maintain confidentiality.
- Professional, welcoming, and pleasant personality.
- Contribute to building a positive team spirit.
- Respond well to questions.
- Takes careful and accurate notes.
- Follow up on messages and ensures delivery of messages.
- Compose/type letters if requested by administration.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good communication skills, including the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Spanish speaking/bilingual skills are a plus.
- Excellent computer skills, including knowledge of Microsoft Word and Excel. Dentrix expertise is preferred. Database skills are a plus.
- Attend continuing education meetings to maintain license.
- High school or GED.
- Must be listed with the State of Massachusetts as a Registered Dental Assistant Lead.
- Front desk reception experience is a plus.
- DANB certification is required.
- Maintain a current CPR license.
FULL-TIME/PART-TIME Full-Time
POSITION Lead Dental Assistant
EXEMPT/NON-EXEMPT Non-Exempt
LOCATION MA, Great Barrington, Berkshire County
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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