Student Service Advisor Senior

Overview:

This role reports to the Director of Student Affairs.

Responsibilities:

• Provide expert academic advising to students on degree requirements, course selection, career planning, and college policies.
• Direct assistance for students in obtaining information, contact and resolution in the areas of: childcare, transportation, financial advisement, protective and legal aid series, and effective study/tutoring services.
• Develop and implement student support programs that achieve retention and academic success by monitoring student performance, analyzing problem areas, recommending solution, and conducting intervention activities and processes.
• Develop and oversee campus activities to foster the development of student community.
• Serve as a primary point of contact for complex student concerns, including academic performance, personal challenges, and policy appeals.
• Coordinate orientation programs and workshops on academic and personal development.
• Mentor and train junior advisors to maintain high standards in student support services.
• Collaborate with faculty and administrative staff to address student needs and streamline academic processes.
• Achieve the budgeted retention and re-entry goals for the campus.
• Analyze data to assess the effectiveness of student services initiatives and recommend improvements.
• Provide regular activity reports and audit reports to the DSA and other designated managers.
• Maintain knowledge of institutional policies, course catalog, accreditation standards, and best practices in higher education advising.
• Maintain compliance with FERPA and other regulatory requirements in all student interactions.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree (preferred)
• Minimum of four (4) years of experience in Student Services (required)
• Minimum of two (2) years of experience with conflict resolution and/or student recruitment (preferred)
• Fluent in reading, writing, and speaking the English language (required)

• Proficient in working with department budgets and cost controls
• Familiarity with higher education trends and best practices in student advising
• Knowledgeable about program development and implementation

• Occasionally Lift up to 15lbs
• Occasionally push/pull up to 15lbs

• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as:
• Onsite; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• Travel Requirements
• Overnight travel required
• We are an Equal Opportunity Employer and do not discriminate against applicants or employees due to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information or any other federal, state or local protected class.
• Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Hourly rate range from $26.89-$33/HR based on experience and education.