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Technical Support Technician/Engineer on PDU

Apis Logik Inc. was established in the United States and backed by an original equipment manufacturer with over 20 years of expertise in the PDU industry. We provide intelligent Power Distribution Units (PDU) and integrated solutions for mission-critical IT/CT equipment at the Data Center.

If you enjoy working and growing with a fast-growing company, Apis Logik is the right one.

Role & Responsibilities

• Be the contact window between Apis Logik and local stakeholders (distributors, agents, clients) on technical and sales support on Apis Logik product portfolios, e.g. Rack PDU, Locking Power Cord, Track Busway, Cabinet, etc., which are deployed in Data Center;
• Provide technical advice, competitive solutions, and clarification during pre-sales and after-sales discussions, and ensure the availability and update of documents (e.g. technical drawings, datasheet);
• Act as the technical interface between Apis Logik and customers and timely respond to customers’ requirements on Apis Logik’s specific SKUs, e.g. requirements’ confirmation, sampling, customization, and evaluation;
• Support customers for after-sales application/configuration/troubleshooting;
• Prepare training courses and give professional presentations or demos to customers and sales partners to ensure a broad product knowledge coverage and to promote the expertise of Apis Logik;
• Consolidate the market requirements and solutions from customers to drive growth and market share gains.

• 2+ years of working experience in IT infrastructure, Data Center Rack-PDU-related industry preferred;
• Electrical or mechanical engineering education background;
• Clear thinker and good communication skills;
• Team player and strong customer orientation;
• Must have native-level proficiency in English, Mandarin is a plus;
• Be capable of using the following tools
• Auto CAD, Solid Works, and other design software;
• Electrical on-line drawing and electronic circuit drawing;
• Multi-purpose meter, clamp meter, oscilloscope, and other common instruments and meters;
• Professional quality:
• Honest and trustworthy;
• Passionate about work;
• Problem-solving skills;
• Innovation capability;
• Hands-on practical capability;
• Excellent communication and coordination across functional groups;
• Capable of working under pressure with minimum supervision;
• International travel.

Salary and Benefits: We offer a competitive compensation and benefits package

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Santa Clara, CA: Relocate before starting work (Required)

Work Location: In person