Facilities Service Technician

placeFredericksburg calendar_month 

Overview:

Under minimal supervision, the Maintenance Technician supports individual retail and wholesale locations by troubleshooting, repairing and performing preventive maintenance services pertaining to malfunctioning and broken convenience store equipment.

Responsibilities:

  • Prioritizes work schedule to minimize retail operation downtime based on daily work orders received via email, text, phone, and the automated dispatch system.
  • Maintains safe and clean work environment by complying with procedures, rules, and regulations.
  • Inspects and fixes malfunctioning convenience store equipment which includes determining and rectifying the root cause by utilizing general departmental guidelines, personal knowledge, equipment manuals and other devices,
  • Appends, resolves, and closes each service call through the dispatch system.
  • Repairs or replaces defective parts utilizing inventory maintained in service vehicle.
  • Utilizes warehouse and local store accounts to obtain parts as needed.
  • Contacts Maintenance Dispatcher and Supervisor when problems require outside contractor assistance, is a re-occurring event, or parts needed that can’t be obtained locally and are required to be ordered.
  • Provides troubleshooting help and analysis of equipment by inspecting and diagnosing possible causes. Notifies appropriate personnel regarding estimated time frame for repair. Consults with supervisor for major repairs.
  • Follows up to ensure affected systems are still functional after previous repair or preventative maintenance was performed.
  • Carries an emergency cell phone and responds to all calls within the dispatch system’s prescribed time frame.
  • Prepares and completes a work order document for each dispatched call.
  • Ensures all repairs are performed effectively and efficiently by accurately defining the issues, writing clear scopes of the work, and analyzing bids before implementing the final resolution.
  • Performs other duties or tasks as it relates to the job that may be assigned.
  • Performs routine store maintenance which includes painting and general repairs.

Qualifications:

  • 21 years of age or older
  • Valid Driver’s License
  • Good driving record as daily travel is required
  • High School diploma, GED, or previous experience
  • Ability to work overtime, nights, weekends and holidays.
  • Ability to read, write, speak, and understand English
  • Detail oriented
  • Time management skills
  • Must have knowledge in general repairs of plumbing, electrical, food service equipment, fueling equipment and building repairs.
  • Any Fuel/POS systems, HVAC/Refrigeration, Electrical, Plumbing experience is a plus.
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