Help Desk Analyst II - Robert Half - ref. e82963223

We are providing a long-term contract opportunity for a Help Desk Analyst II, based predominantly in a hybrid work environment with one day per week required onsite in Pittsburgh, Pennsylvania. You'll be part of a team operating within the oil and gas industry, addressing the technical needs and challenges of end-users.

• Supporting end-users independently by resolving their issues related to hardware, software, and network troubleshooting.
• Utilizing your knowledge of Android development to enhance operational efficiency.
• Applying your proficiency in Cisco and Citrix Technologies to manage and resolve technical issues.
• Leveraging expertise in Microsoft and Active Directory to ensure smooth operations.
• Using your familiarity with Apple devices and Mac computers to provide comprehensive support to users.
• Engaging in configuration management to ensure systems function optimally.
• Overseeing deployments to maintain and enhance our technological infrastructure.
• Maintaining strong communication and documentation throughout all tasks and interactions. • Minimum of 2 years of experience in a similar role as Help Desk Analyst
• Proficient in Android Development
• Demonstrated knowledge of Cisco Technologies
• Experience with Citrix Technologies
• Proficiency in using and troubleshooting Mac Computers
• Familiarity with Microsoft software and platforms
• Experience with Active Directory
• Ability to handle Apple Devices and troubleshoot related issues
• Strong understanding of Computer Hardware
• Proficiency in Configuration Management
• Experience in handling Deployments