Allentown - Box Office Attendant|Part-time| PPL Center

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

Under supervision of Manager of Ticket Operations and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at the PPL Center.

This role pays an hourly rate of $12 to $14.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities:

• Handle all aspects of taking and processing incoming ticket sales orders from customers at the window and phone sales.
• Answer the Box Office phone line to help customers with questions and ticket purchases.
• Check Box Office voicemail messages.
• Help maintain ticketing database in an accurate and reliable manner.
• Smile, greet customers, and answer questions about the PPL Center and ticket operations for it.
• Assist managers in requested tasks including but not limited to light filing, cleaning, and organizing

Qualifications:

• Have excellent customer service skills with a willing and pleasant attitude.
• Strong communication skills with particular attention to detail is a must.
• Must be able to work a flexible schedule, including evenings and weekends.
• Experience with handling cash, debit and credit cards.
• Proficient computer skills including working on windows based computers and the internet.
• Ability to work independently when needed, but still be a part of the overall team atmosphere helping co-workers and managers as required.
• Ability to handle customer concerns/questions/comments in a timely and positive manner.
• Ability to work under pressure.
• Box Office experience not necessary, but a plus.

Strengthened by our Differences. United to Make a Difference:

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.