Customer Service Representative
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently have an exciting opportunity as a Customer Service Representative. This role is hybrid, based in our Denver office, and reports to the Customer Service Manager.
Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Purpose:
IPEX is seeking a dynamic Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Key Responsibilities:
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast paced environment, the incumbent will multi-task while maintaining the highest quality of customer service.
- Respond to inquiries regarding price, delivery, or technical support
- Respond to inquiries regarding status of customer orders
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
- Verify customer account numbers, pricing, terms, delivery requirements etc.
- Track backorders and ensure production, purchasing and distribution are reacting accordingly
- Prepare quotations
- Liaise with other departments from the service team to ensure proper service from all directions
- Provide technical support by referring to various IPEX publications
- Respond to all customer inquiries in a timely manner
- High drive for building strong customer relationships based on customer satisfaction
- Overall management of sales orders and customer inquiries
- Understanding of pricing relationships, and/or ability to organize price information
- A firm grasp of the IPEX computer system
- Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
- Positive attitude and team focused outlook
- High degree of organization and accuracy
- Telephone manner and skills
Education & Experience:
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Minimum 5 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
Working Conditions:
- Nearly always work indoors in corporate office environment with long periods of sitting
- May on occasion be exposed to loud sounds and distracting noise levels.
- Employee may experience progressive degrees of factors in the work process which may cause mental tension or anxiety (changing work priorities, deadlines, accuracy, quotas, conflicting demands.
- Employee is expected to communicate by telephone, e-mail, and in-person discussions.
- May have a high level of social contact.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com