System Analyst 4 Team Lead

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is seeking a System Analyst 4 Team Lead to oversee and guide a team of analysts in various projects and activities. The selected applicant will be expected to:

• Gain understanding of a customer's current infrastructure and the, requirements to migrate to centrally managed services.
• Adequately communicate all pre-conditional work/requirements to ensure migration timelines are being met.
• Assist in developing a prioritization and migration plan to include INIREN responsibilities, resourcing, and timelines
• Work closely with· technical implementers and project managers to ensure understanding, risks, and limitations.
• Create and maintain detailed diagrams, playbooks, checklists, issue trackers, and best practices, (and any other documents) to support migration efforts
• Work with the CET team to troubleshoot technical issues and risks, providing the required technical support as needed
• Post-migration, evaluation of adopted service.
• Develop and maintain network architecture and infrastructure including installation, test, upgrades and other required maintenance. This infrastructure includes, but is not limited to, the border security stack, remote site hardware, Software Defined Networking (SDN), storage/compute fabric, WAIN/LAN, and management network.
• Provide network configuration and documentation including network drawings and hardware/software lists.
• Ensure services, configurations, and infrastructure conform to all applicable SLAs, MOA/MOUs, and Design Documents. Create and submit reports showing SLA compliance.
• Provide administration and network security on production services
• Manage computer/user accounts, privileges and system access.
• Manage system resources in the monitoring of performance, capacity, availability, serviceability and recoverability.
• Implement security procedures, resolve hardware and software interface and interoperability problems.
• Ensure system availability, functionary, integrity and efficiency, and maintain system configuration and documentation.
• Manage the installation and integration of system fixes, updates, and enhancements.
• Create and update documentation of standard procedures and processes.
• Respond to assigned service requests, as well as maintain and update, service request ticketing system with accurate accounting of the details of tasking performed.
• Documenting these details includes, but is not limited to, problem resolution, time spent, follow-on actions, resulting change requests or subtasks, and closing out tickets in a timely manner.

Additional Attributes:

• Leading the team in analyzing system requirements and functionalities.
• Providing expertise in optimizing system performance and troubleshooting issues.
• Overseeing project timelines and ensuring milestones are met.
• Collaborating with stakeholders to gather and document project requirements.
• Maintaining documentation for system configurations and processes.
• Conducting training sessions for team members and end-users.
• Ensuring compliance with security and regulatory standards.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The salary range for this position is $105,000 - $130,000.

• A Bachelor's Degree in Computer Science or a related field, along with seven (7) years of experience in system analysis or IT management.
• Proven leadership skills with the ability to motivate and direct a team.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Must possess DoD 8570/5239 IAT Level III Certification (CASP) or higher.
• An active DoD Secret clearance is required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Benefits

RMC also offers high-quality, low-deductible healthcare plans and a competitive 401K package.